Full Damage Protection with Excess Reimbursement & Breakdown Cover, is included in your booking. This gives you maximum peace of mind and comprehensive protection throughout your trip.
If an excess applies, you will pay the excess amount directly to the rental company in the event of damage. We will then reimburse this amount to you. This cover reimburses your excess and protects against all damage including damage roof, windows, windscreen, wheels, hubcaps, tyres, as well as theft and fire.
We also reimburse roadside assistance costs, including towing charges, damage to additional items (such as GPS devices and child seats), and unused rental days due to medical reasons or vehicle damage. For the full terms and conditions of the Full Damage Protection with Excess Reimbursement & Breakdown Cover, please refer to the general terms and conditions of your booking.
Frequently Asked Questions
Do I still need to pay a security deposit?
Yes. You are still required to leave a security deposit when collecting your rental car, even if Full Damage Protection with Excess Reimbursement & Breakdown Cover is included in your booking. As usual, the deposit will be pre-authorised on your credit card. Therefore, it is important that the main driver, whose name appears on the booking, brings a credit card in their own name with sufficient available credit to cover the deposit amount. You must present a physical credit card. Please also make sure you know your credit card PIN, as it may be required in some cases. We recommend reading the rental conditions regarding the security deposit and credit card requirements before collecting your vehicle.
The representative at the local rental company says I need to purchase additional insurance from them. Do I need to accept this?
No, you do not need to purchase any additional cover from the local rental company. Please note that local rental agents offer their own insurance products and services. If your booking includes our Full Damage Protection with Excess Reimbursement & Breakdown Cover, there is no need to purchase additional excess reduction or waiver products locally. In the event of damage, you can simply submit a claim to us for reimbursement of the excess.
How do I claim reimbursement of the excess?
To process your excess reimbursement, please send us the following documentation as completely as possible within 90 days after returning your rental car. You can email the documents to us via email.
- A copy of your booking voucher or your car rental voucher number.
- A copy of the signed rental agreement from the local rental company.
- A police report of the incident (if applicable).
- The damage report completed by the local rental company.
- Vehicle collection and return inspection reports.
- A PDF copy of your credit card statement showing the cardholder’s name and the amount charged by the rental company. Please redact all other personal or financial information.
- The final invoice from the local rental company.
- Any available photos or video evidence.
- Your IBAN (or other bank account details for international transfers) and the account holder’s name for reimbursement.
Please note that failure to provide all required documentation may delay the processing of your claim. Once your claim has been reviewed and approved, we will contact you by email to arrange reimbursement of the excess.
